Exactly Who Are You Marketing To?

It’s been said that nobody can toot your horn better than you. If you’re investing time and money in a venture that requires exposure, such as operating a business, launching a product or service, promoting a book or even brokering a radio show, then you are probably all too familiar with this axiom. 

In an ideal world, your marketing and/or advertising needs would be turned over to a team of creative professionals, dedicated to your campaign’s success.  But alas, this is the real world, so the job of building awareness is just one of the many hats that we wear. We need people to know that we exist.  We need them to know what we do, how well we do it, and why they should do business with us (or read our book, or listen to our radio show). So you launch a marketing campaign.  

Here’s where things can get a little tricky. You work hard designing all the requisite collateral; email, sales brochures and other print products,  PowerPoint presentations, web content, product data sheets and so forth. You're making sales calls, you’ve even made a few presentations, but sales remain elusive.

So what’s the problem?  Your marketing materials contain the most impressive facts about your venture:  the numerous awards…the storied history of the business…the enviable sales volume…the fact that you were the first to offer a premium brand or that the mayor shops at your store.  There’s no question about it, you have lots to boast about.  But perhaps that’s exactly the problem.  Simply put, you’re doing a great job of communicating why you’re important, but you’re not communicating why you’re important to your target.

If you’re going to spend the time and money to do your own marketing, then it’s imperative that you first conduct market research.  Without the proper insight of your customer base, it’s impossible to communicate value to that target—not your value, but what the target deems valuable.  For some it’s cost.  For others, it’s time, or perhaps it’s something else still.  But you’ll have to first gather information about your market.. Learn all you can about your target market (and your competition for that matter).  You should know who, what, when, where and most importantly why, before you launch your campaign.  It’ll be well worth your time to spend a few hours at the library or online gathering this data, conducting a few surveys and making calls.  Once you’re armed with this information, you’ll then be able to develop an effective marketing campaign.